That's right, we guarantee...

- less hand fatigue and pain
- even stitches
- beauty and superior function in all of our products
- an all-around more enjoyable crafting experience

If you do not feel we have met that promise, please return your purchase for a pain-free, full refund or store credit.

*some exclusions apply. Please see, Seconds and/or Final Sale/Discontinued Products section for more details.

Return-Replacement-Refund Policy

All Furls Crochet hooks are guaranteed under the Furls Crochet Promise (see above) to perform to a certain standard. If for any reason you are dissatisfied with your Furls Crochet hook or your Furls Hook fails to live up to our Promise, you are entitled to a 100% refund or a complimentary replacement within 90 days of your purchase.

Proof of purchase is required for all returns, replacements, and refunds. You can provide the email address used to place the order, the order number, or original order receipt/confirmation.

Any product returned for replacement or refund MUST be returned in good-as-new condition to be eligible. Customer is responsible for shipping product back to Numana Yarns with appropriate packaging/shipping materials to prevent damage during transit.

Returned product received in poor condition will not be eligible for a replacement or exchange.

Breakages and Defects

Products broken by customer negligence (rolls off table, dog chewed, etc.) are not covered by warranty. Defective products or products that break in transit or in normal use are eligible for a replacement or full refund at any time.

If your crochet hook head breaks or is defective, please email us at yarnlover@numanayarns.com or call us at 780-490-0302 and we will take care of your replacement ASAP. Returns must be processed through Numana Yarns, not through Furls directly.

Furls will not issue more than 2 consecutive replacements on normal wear and tear on any products. Normal wear is considered; Wear to finishes or logos, including peeling paint or nickel plating.

Partial Refunds On Discounted Products

If an item is purchased as part of a sale Furls will, at our discretion, apply the discount evenly across all eligible items in order to issue a partial refund.
Example: Buy 2 Resin Hooks, Get 1 Free. Furls will take the total amount spent on all three hooks ($48), divide by three ($16), and apply the $16 to whichever hook was returned.

Seconds

Furls takes sustainability seriously, we abhor seeing any unnecessary items go into landfills. We are continuing to reduce our carbon footprint continually. One way we are helping to reduce waste is by giving our less than perfect hooks a second chance at life.

Since our hooks are all handmade, they are subject to human error, but other than in looks these hooks are 100% imperfectly perfect. Rather than toss these hooks we will occasionally offer them, at a substantial discount, as a 'Second'.

Second hooks are those that meet our function and use promise, but that might not meet our visual standards. This could mean that the colors in the hook are not quite right or that the combination of colors is slightly different. It could also be something to do with the size marking stamp; faded, crooked, etc.

Second hooks are covered by our Furls Promise in regards to defects, however, they are sold as a final sale, with no returns based on the aesthetics.

Replacements of Seconds are made with another Second hook. This may not be the same variant as you purchased. If no other seconds are available then your purchase will be refunded, or applied as a store credit, at the original purchase price.

Final Sale/Discontinued Products

As we make way for new colors, Furls will occasionally discontinue a product. Each product page will be updated with the date the product is being discontinued and any further details specific to each product.

Discontinued hooks are covered by our Furls Promise in regards to defects, however, they are sold as a final sale, with no returns based on the aesthetics.

Replacements of discontinued products that were purchased prior to the discontinuation date, or that are defective regardless of purchase date, will be replaced with reserved stock, if available. If no reserves of stock are available then your purchase will be refunded, or applied as a store credit, at the original purchase price.