FAQ

Are custom orders available?

Yes, I do custom orders of several colourways. This allows you to request the right number of skeins you need for your project, or select a different base than what is currently ready to ship. Custom orders will take between 4-6 weeks to be ready to ship out since yarn or dyes may also need to be ordered.

Click here for more information about custom dyeing.

Do you do gradients or self striping yarns?

Not yet, but there are plans for this in the future! Keep an eye on my social media accounts or sign up for my newsletter to be the first to know when these are available. Newsletter signup is at the bottom right of each page of this website.

How often are shop updates?

Shop updates are currently planned for every other Friday, at 12 pm mountain time. Want early access? Subscribe to our newsletter, and see and purchase the new items from 6 am to noon!

Where do you ship to?

I ship anywhere Canada Post can ship to. 

Do you make up samples of your colourways?

I don't and there are several reasons for this.
1. The cost associated with doing this would cause the costs of my products to go up. I simply can't afford to remove a skein for each new colourway to make into samples, even with volunteers knitting the samples (I don't have the time).

2. Factors such as gauge, needle size, circumference/width of project, starting point on the yarn, and knitting in the round versus knitting flat will affect how the colours may pool, especially with colourways that have a high likelihood of pooling. Different stitches will also affect the outcome.

3. As each batch, and even each skein within a batch, is unique to some degree, the sample done may differ from other skeins of the same colourway. This is why it's recommended to alternate skeins every few rows when using hand dyed yarns (if using more than one skein).

If you are uncertain about how to "read" a skein, feel free to send us a message. I've also included a generalization of how the colourway should behave in each listing: tonal, variegated, pooling, and gradient.

Do you offer wholesale accounts for retailers?

We will be, starting in July 2022! Right now we are settling into a much larger facility, which will allow us to offer wholesale to retailers. If you are interested in being contacted once we are ready to start accepting wholesale orders, please contact us!